Support

Help when you need it

We provide business IT support to the East Midlands. With a team of qualified engineers we ensure that your problems are resolved quickly and efficiently. We also provide consultancy services and project management, as well as procurement of software, hardware and services.

Helpdesk

We operate a dedicated helpdesk covering 8am to 6pm Monday to Friday. All customers are assigned a dedicated IT team leader, to ensure that you deal with the same person day in day out. Your IT team leader has a team to back them up, ensuring there is always help from engineers who know your systems. All our support calls are answered by IT professionals, providing an instant support response. We also provide a portal for you staff to log and review all tickets in our secure helpdesk system.

• Fixed price contracts
• Variable pre-paid and pay-as-you-go support
• Extended hours support

Consultancy

We provide the expertise to make your business utilise your IT more effectively. Datcom can act both for and on behalf of your business to provide the best solution for your needs.

• End-to-end consultancy services
• Third party liaison
• Qualified and quantified recommendations

Procurement

We supply software, hardware and services from all major manufacturers at extremely competitive prices. All our quotations are fully itemised, detailing costs of individual components. We use partner relationships with HP, Cisco, Dell, Microsoft, VMware (amongst others) and deal directly with authorised distributors. This ensures we can give your business the best price possible.

• Trusted brands
• Fully itemised quotations
tags: Support, Consultancy, Procurement