We are experts in providing IT support and IT consulting to small businesses in the East Midlands. We have a team of 10 IT professionals to look after all your technology needs as a small business, such as: cloud, computer support, Apple support, monitoring, maintenance, wifi, servers, network cabling, website hosting, broadband and many more. We assign a dedicated engineer to your business to ensure that you deal with the same person on every call. When our clients want technology that just works they look to Datcom. Datcom is "your IT department".

Two hour emergency on-site response

Despite all precautions you might need a rapid response to a critical IT problem. When required we will be out on-site to begin fixing your issues within two hours (remote support will carried out up to this point when available)

Our dedicated service desk is able to resolve the vast majority of problems remotely, using a mixture of remote logon software and console streaming to access network equipment. Utilising these tools we can provide an immediate response to your computer issues.

On occasions, however, it may be more appropriate for IT to have a physical presence at your office. It could - in the rare instance - be a necessity and we will get to your site to assess and resolve your issues.

We aim to provide the best service possible so when you need us to be on-site, we will deliver.

tags: Support
posted: 20th January 2009